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Store Operations Director

2 months ago

Lynnwood, Washington, United States Williams-Sonoma Full time
About the Role

We are seeking a highly skilled and experienced Executive Retail Manager to join our team at Williams-Sonoma. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence in our stores.

Key Responsibilities
  • Leadership and Management
    • Lead and develop a high-performing team of sales associates and managers to achieve sales goals and provide exceptional customer service.
    • Recruit, train, and retain top talent to drive business results and maintain a positive store culture.
  • Store Operations
    • Oversee all aspects of store operations, including inventory management, visual merchandising, and store maintenance.
    • Ensure that all store processes and procedures are followed to maintain a high level of operational excellence.
  • Sales and Customer Service
    • Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
    • Ensure that all sales associates are equipped to provide exceptional customer service and meet sales goals.
  • Performance Management
    • Conduct regular performance reviews and provide feedback to sales associates and managers to drive improvement and growth.
    • Develop and implement plans to address performance gaps and improve overall store performance.
Requirements
  • Experience
    • Minimum 4 years of experience in retail management, with a proven track record of driving sales growth and improving customer satisfaction.
  • Skills
    • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales associates, and management.
    • Ability to analyze data and make informed business decisions.
    • Strong problem-solving and conflict resolution skills.
  • Education
    • Bachelor's degree in Business Administration, Marketing, or a related field.
What We Offer
  • Competitive Compensation
    • A competitive salary and bonus structure, based on individual and store performance.
  • Benefits
    • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and other investment opportunities.
  • Professional Development
    • Opportunities for career growth and professional development, including training and education programs.