Assistant Store Manager

2 months ago

Lynnwood, Washington, United States Abercrombie and Fitch Co. Full time
Job Description

The Assistant Manager is a key role that combines business acumen, operational expertise, and leadership skills to drive sales growth, customer satisfaction, and team performance. As a strategic partner, the Assistant Manager will analyze business trends, develop sales strategies, and provide exceptional customer service to drive revenue growth.

Key Responsibilities:
  • Customer Experience: Foster a positive and inclusive store environment that meets the needs of diverse customers.
  • Drives Sales: Analyze sales data, develop strategies to increase sales, and implement tactics to drive revenue growth.
  • OMNI Channel Fulfillment: Ensure seamless customer experiences across online and offline channels.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensure accurate product placement, and supervise sales floor activities.
  • Store & Stockroom Operations: Oversee daily store operations, manage inventory, and maintain a clean and organized stockroom.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, manage scheduling, and oversee payroll processes.
  • Training and Development: Provide ongoing training and development opportunities to enhance team members' skills and knowledge.
  • Communication: Effectively communicate with team members, customers, and management to ensure seamless operations.
  • Asset Protection: Implement strategies to prevent theft, damage, and other forms of asset loss.
Requirements:
  • Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze complex problems, develop creative solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment that values and respects all team members and customers.
  • Ability to work in a fast-paced environment: Adaptability, flexibility, and a strong work ethic to thrive in a dynamic and challenging environment.
  • Team building skills: Ability to build and maintain a high-performing team, foster a positive work environment, and promote collaboration and communication.
  • Self-starter: Proactive and results-driven individual who takes initiative to drive sales growth, customer satisfaction, and team performance.
  • Strong interpersonal and communication skills: Ability to effectively communicate with team members, customers, and management to ensure seamless operations.
  • Drive to achieve results: Strong motivation to drive sales growth, customer satisfaction, and team performance.
  • Adaptability / Flexibility: Ability to adapt to changing business needs, priorities, and deadlines.
  • Multi-Tasking: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Fashion Interest & Knowledge: Passion for fashion, retail, and customer service, with a strong understanding of current trends and consumer behavior.

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