Contact Center Representative

1 week ago


Sioux Falls, South Dakota, United States Avera Full time
Cultivating Meaningful Connections through Quality Service

Avera is committed to providing exceptional healthcare services that exceed patient expectations. Our team of compassionate professionals works collaboratively to deliver top-notch care, earning recognition among the nation's 15 Top Health Systems and as a Forbes list of America's Best-in-State Employers.

About Our Team

We value diversity, equity, and inclusion, creating a positive work environment that fosters growth and development.

Job Overview

The Call Center Representative will be responsible for handling incoming calls, making outgoing calls, and performing other tasks as assigned by management. This position requires strong communication and problem-solving skills to effectively resolve customer issues.

The ideal candidate will have prior experience in a customer service role, preferably in a healthcare setting.

Responsibilities
  • Handle incoming calls and make outgoing calls to ensure timely resolution of issues
  • Assist callers with referrals, registrations, interpreter services, scheduling, and/or other office duties assigned
Requirements
  • Bachelor's degree or equivalent experience required
  • 1-3 years of customer service experience
Work Schedule

The work schedule for this position is Monday-Friday, 8:00am to 5:30pm, with 80 hours worked every 2 weeks.

Salary Information

The hourly range for this position is $17.00 - $21.25 per hour, dependent upon experience.



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