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Customer Service Representative

2 months ago

Bedford, Pennsylvania, United States Kennametal Full time

**Customer Service Excellence**

Kennametal is seeking a skilled Customer Service Representative to promote outstanding customer service daily. This role involves providing front-line support for customer order entry, order expediting, quoting, returning, pricing, and availability.

**Key Responsibilities:**

  • Secure and enter customer orders quickly and accurately
  • Create new customer masters as required
  • Expedite existing orders in response to customer and sales inquiry
  • Maintain working knowledge of existing and new products and services
  • Create and maintain Contact Management System profiles as information is made available
  • Maintain proactive communication with customers in regard to order status
  • Efficient and accurate processing of customer orders, inquires, delivery, service, etc.

**Requirements:**

  • HS diploma or equivalent (Bachelors degree preferred)
  • 1-3 Years experience
  • Experience in manufacturing preferred
  • Experience with SAP preferred

**About Kennametal:**

Kennametal is a leading industrial technology company delivering productivity to customers through materials science, tooling, and wear-resistant solutions. With a commitment to providing an inclusive and welcoming environment, Kennametal is an Equal Opportunity employer.