Patient Access Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Cuyuna Regional Medical Center. As a key member of our clinic scheduling department, you will be responsible for accurately scheduling patient appointments, obtaining and verifying patient information, and providing exceptional customer service to our patients and staff.
Key Responsibilities- Scheduling and Documentation
- Accurately schedule patient appointments according to schedule guidelines and provider preferences.
- Inform and instruct patients on procedure/appointment preparation.
- Obtain and maintain accurate electronic medical records (EMRs) including verification of demographic information, insurance information, and any documentation entered.
- Process physician orders as requested.
- Timely monitor and address all work queues and tasks that need to be completed.
- Communication/Customer Service
- Answer all incoming phone calls in a timely, customer service-friendly, and professional manner to assist callers with scheduling needs.
- Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
- Participate in continuous improvement activities to enhance the quality of patient care.
- Collaborate with patients, providers, staff, and outside entities for referral, prior authorization, and coordination of care.
- Patient Registration/Insurance Verification/Cashier
- Update patient information including demographics, insurance information, patient authorization, and other paperwork per protocols.
- Verify insurance coverage through proper portals and established procedures.
- Communicate appropriately with providers and staff in supported departments.
- Monitor no-shows/late cancellations and take action per set policies.
- Collect co-pays and patient payments based on location.
- High School Diploma or equivalent.
- Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.
- Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
This is a full-time, 8-hour day shift position located at Cuyuna Regional Medical Center. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
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