Customer Service Representative

1 week ago


Chantilly, Virginia, United States Scenthound Full time

Scenthound is a dynamic company dedicated to providing exceptional service and health solutions for dogs. We are seeking a motivated Front Desk Associate to join our team.

As a key member of our front desk, you will be responsible for driving membership sales through education and customer engagement. Your primary goal will be to increase average ticket prices and rebook ratios by promoting memberships, services, and retail sales.

The ideal candidate will possess strong sales and customer service skills, with the ability to learn about our products and services to educate dog parents. You will also need to effectively communicate with team members and customers, both in person and over the phone.

This role offers competitive hourly pay, plus tips, medical, dental, and vision insurance benefits, merit-based pay increases, paid vacation, and complimentary service membership. If you are a driven individual with a passion for sales and customer service, we encourage you to apply.

**Estimated Salary:** $40,000 - $60,000 per year

**Key Responsibilities:

  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, and retail sales
  • Add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable


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