Customer Service Representative

6 days ago


Chantilly, Virginia, United States Honda of Chantilly Full time
About the Job

We are seeking an experienced and motivated individual to serve our customers by answering phones, greeting, welcoming, and assisting for all customer service related issues at Honda of Chantilly.

This is a full-time position offering competitive compensation with a salary range estimated between $35,000 - $50,000 per year, depending on experience, in addition to benefits such as medical, dental & vision insurance plans, life insurance, disability coverage, 401K Plan with company contribution, paid vacation, personal leave, holidays, and employee discounts on products and services.

Job Responsibilities
  • Answer multiple phone lines in a courteous and professional manner, determine caller's needs, and route to the appropriate department.
  • Data entry, assist with other administrative duties, meet and greet visitors, determine visitor's needs, and contact the appropriate department.
  • Assist various departments with special projects as needed, provide excellent customer service to all service customers and vendors, and handle frustrated customers in a courteous and professional manner.
Requirements
  • Minimum 1-2 years of experience as a Receptionist, Dispatcher, or Administrative role in a professional business environment.
  • Excellent interpersonal, verbal, and written communication skills, knowledge in MS Office Applications (Word, Excel, Outlook), attention to detail, flexible hours, and professional appearance.
  • Excellent phone etiquette and customer service skills, comfortable with answering a multi-line system, friendly and courtesy disposition, motivated, self-starter, able to work effectively with all departments with limited supervision, and solid time-management skills.
About Us

The Pohanka Family of Dealerships has been serving the Washington DC Metropolitan area since 1919. We have grown to 21 dealerships throughout Virginia, Maryland, Washington DC, and Texas. Our community outreach partners with over 1200 local organizations, contributing more than $2M annually.



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