Multilingual Customer Service Specialist

5 days ago


Albuquerque, New Mexico, United States Strongbridge Full time

As a Multilingual Customer Service Specialist with Strongbridge, LLC, you will play a crucial role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing.

This is a full-time opportunity with a shift of 9:35 am - 6:05 pm. You will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.

You will have the opportunity to gain knowledge of HUD rental assistance programs and learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Responsibilities:
  • Reply to calls and emails from the public on housing and FHA mortgages
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints
  • Document customer email and phone communications within an internal database.


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