Customer Service Liaison
4 days ago
Labatt Food Service is a leading provider of food service solutions, and we are currently seeking a highly skilled Customer Service Representative to join our team in Albuquerque. This role offers an excellent opportunity for individuals who enjoy problem-solving and providing exceptional customer experiences.
Main Responsibilities
- Resolve user requests and other administrative tasks efficiently, utilizing effective problem-solving skills.
- Respond and resolve customer requests concerning order processing, deliveries, product inquiries, and other requests via phone and email.
- Research and offer product suggestions based on customer requirements, ensuring timely communication of order and product changes.
- Identify and effectively communicate changing customer needs with internal personnel.
Key Requirements
- Effective communication skills to quickly understand and resolve customer requests in a friendly and respectful manner.
- A strong work ethic with a positive attitude to maintain good rapport with customers.
- Demonstrate empathy towards customer concerns with a sense of urgency to resolve them.
- Ability to take on other responsibilities as needed.
Work Schedule
This position requires the following availability: Monday - Friday (8:00am-5:30pm).
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