Customer Service Clerk

3 weeks ago


Albuquerque, New Mexico, United States HME Specialists LLC Full time

Join the dynamic team at HME Specialists in Albuquerque as a Full Time Customer Service Clerk This onsite position offers a unique opportunity to engage directly with customers, making a genuine impact in the Medical Supply industry. If you're passionate about problem-solving and delivering empathetic support, this role is perfect for you. Collaborate with energetic colleagues in a customer-focused environment that values your contributions.

With a competitive pay range of $16.00-17.00, you'll be rewarded for your hard work and commitment. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Step into a forward-thinking atmosphere where your ideas are welcomed, and help shape the future of healthcare solutions

HME Specialists: What drives us

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Make a difference as a Customer Service Clerk

As a Full Time Customer Service Clerk at HME Specialists in Albuquerque, you will play a pivotal role in enhancing the patient experience. Your responsibilities will include greeting patients and checking them in for appointments, ensuring a seamless start to their visit. You will engage in essential clerical duties such as scanning documents, data entry, account assignment, and managing patient documentation. Furthermore, you will create, scan, and upload new patient packets. Your attention to detail will be crucial as you upload documents and complaints, manage electronic closets, and run reports on liaison paperwork.

Additionally, you will oversee daily operational metrics, including open POD, WIP, and CPM/Phototherapy reports. Your active participation in Quality Improvement activities will also contribute to the overall success of our customer-centric approach. Join us in making a difference in the lives of our patients

What matters most

To thrive as a Full Time Customer Service Clerk at HME Specialists in Albuquerque, a variety of key skills are essential. You must demonstrate exceptional attention to detail and the ability to gather and analyze information skillfully. Strong communication skills are crucial, allowing you to listen actively and seek clarification when needed.

Reliability and punctuality are non-negotiable, as is maintaining confidentiality in all patient interactions. Being a strong team player, you'll work collaboratively with others while treating everyone with respect, regardless of their position. Adaptability is important, as assignments may vary, and you should be able to prioritize and plan work activities to meet goals effectively.

Additionally, integrity and accountability in your work, along with a commitment to accuracy and thoroughness, will help ensure high-quality results that meet productivity standards and deadlines. Join us and leverage your skills to enhance the patient experience in our customer-focused environment

Knowledge and skills required for the position are:

  • Demonstrate attention to detail.
  • Gather and analyze information skillfully.
  • Work well with others.
  • Be reliable
  • punctual and come to work as scheduled.
  • Maintain confidentiality.
  • Listen and get clarification.
  • Be a strong team player.
  • Able to read and interpret written information.
  • Be honest
  • Work with integrity and ethically.
  • Take accountability when errors are made.
  • Be adaptable to change as assignments will differ from time to time.
  • Be dependable and follow instructions and responds to management direction.
  • Prioritize and plan work activities to meet goals.
  • Approach others in a tactful manner; Treat others with respect regardless of their status or position.
  • Demonstrate accuracy and thoroughness to ensure quality work.
  • Meet productivity standards and deadlines.
Join our team today

If you think this role will suit your needs, great Applying is a piece of cake. Good luck - we're excited to meet you



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