Field Service Team Leader

5 days ago

Milford, Connecticut, United States Baltimore Aircoil Full time
Job Summary

The Field Service Team Leader is responsible for managing the day-to-day execution of service to correct customer perceived and reported issues with equipment in the field. This role ensures that repair is completed efficiently and effectively, and that consistent summaries of the issues are generated and fed back to the organization for any further corrective action and improvement.

Key Responsibilities

Coordinate the work of Field Service Technicians, including scheduling and all supporting logistics.
Authorize any back charges or other external costs associated with field resolution, including approving invoices and credits within grant of authority.
Maintain and approve time cards, Pcards, and expense reports per BAC Accounting Policy.
Ensure that all required clearances and site documentation is in order to efficiently execute service.
Implement best practices for field service processes; develop and utilize benchmark-based metrics, develop and maintain reporting on these measures to ensure continuous improvement and provide needed information to stakeholders.

Requirements

Bachelor's degree in Engineering, Manufacturing, Business Administration, or equivalent level of experience.
Knowledge of mechanical products and 5 years of experience with construction and installation of mechanical equipment. Experience with commercial/industrial HVAC/R equipment is preferred.
Three to five years of experience leading effective teams in a fast-paced, and preferably an ISO-based manufacturing environment.
Analytical thinking demonstrated by the ability to solve problems using a logical, systematic, and sequential approach.
Demonstrated ability to influence and coach peer leaders to gain support.
Data presentation skills to effect action including statistical analysis & impactful metrics generation.
Demonstrated ability to delegate tasks and motivate teams to achieve shared goals.
Project management skills including, setting a vision, establishing and driving timelines, and division of responsibility to balance skills and workload.
Keen evaluator of talent and effective developer of high-performing team members.
Effective oral communication skills including giving presentations that provide clear direction along with one-on-one interactions with team members that are tailored to the individual.
Effective written communication skills including the ability to produce professional documents, emails, and presentations that are concise, persuasive, and informative.
Strong Microsoft Office skills including charting, graphing, and analysis functions in Excel, effective use of Word to create documentation and shared resources, and the generation of compelling communications in PowerPoint.
Demonstrated knowledge and use of continuous improvement tools and processes such as Lean and Six Sigma.
Proficiency in ERP databases such as PeopleSoft and SAP.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions include those of a normal construction environment, as well as standard hazards associated with installed HVAC equipment and rotating equipment. This position requires occasional lifting of up to 50 lbs, and travel of

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