Service Team Associate

2 weeks ago


Milford, Connecticut, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Help customers locate products and provide solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit, and other payment methods
  • Engage customers on our Rewards program and Private Label Credit Cards, and assist with enrollments
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store
  • Responsible for completing merchandise recovery and maintenance, including returns and general store recovery
  • Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes
  • Regular bending, lifting, carrying, reaching, and stretching
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
What We Offer

As a Service Team Member at Michaels Stores, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, opportunities for growth and development, and a comprehensive benefits package.

Michaels is an Equal Opportunity Employer, committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, and we encourage applications from diverse candidates.



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