Customer Experience Team Lead

5 days ago


Edmonds, Washington, United States T.J. Maxx Full time
Customer Experience Team Lead

At T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Team Lead, you'll play a key role in promoting a positive and engaging environment for our customers. Your responsibilities will include overseeing a team of Associates, training and coaching them on personalizing the customer experience, and addressing customer concerns promptly. You'll also be responsible for coordinating breaks for all Associates. This is a great opportunity to develop your leadership skills and make a real impact on our customers' shopping experience.

Key Responsibilities:
• Oversee a team of Associates at the front of store
• Train and coach Associates on personalizing the customer experience
• Address customer concerns and issues promptly
• Coordinate breaks for all Associates

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