Restaurant Operations Manager

3 weeks ago


Greensboro, North Carolina, United States Kym Campbell Full time
Job Description

At Kym Campbell, we are seeking an enthusiastic and customer-focused Assistant Manager to join our team at Javahut in Guilford. As a key member of our management team, you will assist the store manager in running an efficient and profitable operation of our coffee bar and creperie.

The ideal candidate will have significant product knowledge, be versatile in both front and back of house, and be able to carry out our mission statement: "to share our passion for coffee, great food, exceptional service with every single guest."

Key Responsibilities:

  • Consistently deliver exceptional customer service and ensure that all team members provide customers with efficient and friendly service.
  • Pro-actively solve customer problems and satisfy customers in various situations.
  • Monitor, coach and encourage team members to meet the company's service standards.
  • Maintain high cleanliness standards consistently throughout all areas of the store.
  • Respond proactively to prevent and resolve customer service situations.

Product Knowledge:

  • Ensure that all team members are educated on our products and services.
  • Maintain the highest quality product standards.
  • Follow all company recipes and procedures.
  • Educate our customers on the superior quality of our products and services.

Daily Operations:

  • Assist the store manager with daily tasks such as inventory, ordering, cash management, training and general maintenance.
  • Assist the store manager in planning and executing sales promotions and maintaining a positive community image.
  • Ensure that the store has sufficient product and supplies needed to manage an efficient store.
  • Perform opening and closing duties.
  • Delegate duties, as necessary, to all team members.
  • Maintain a clean, organized work environment.
  • Assist the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
  • Inform the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.

Qualifications:

  • Minimum high school diploma or equivalent.
  • Minimum one year food service experience.
  • Register and cash handling experience.
  • Must be able and willing to work overtime, including weekends, and special events as needed.
  • Well-organized, detail-oriented and able to multi-task.
  • Must have effective problem solving/decision making abilities.
  • Must have excellent verbal and written English communication skills.

Benefits:

  • Free meals and employee discounts.
  • Aflac.
  • Flexible schedule.
  • Cash tips.
  • Job Type: Full-time.


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