Front Desk Representative

6 days ago


Prince Frederick, Maryland, United States TNT Strong Fitness Center Full time
Job Title: Front Desk Representative

We're seeking a highly organized and detail-oriented individual to join our front desk team at TNT Strong Fitness Center. As a Front Desk Representative, you will play a critical role in ensuring seamless operations, providing exceptional member experiences, and driving business growth.

Key Responsibilities:
  • Manage front desk operations, including membership sales, guest check-ins, and facility access.
  • Develop and maintain strong relationships with members and guests, responding to their needs and concerns.
  • Collaborate with team members to achieve business objectives, sharing knowledge and best practices.
  • Utilize club software systems to streamline processes, improve efficiency, and enhance member experiences.
  • Contribute to meetings and events, bringing fresh ideas and perspectives to drive business success.
  • Support new team members through training and mentorship, ensuring a successful onboarding process.
Requirements:
  • Proven track record of delivering exceptional customer service.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Computer proficiency and a passion for learning new technologies.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
Estimated Salary Range: $13.00-$15.30 per hour.

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