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Customer Experience Representative

1 month ago

Buford, Georgia, United States Cottonwood Residential Full time
Job Summary

Cottonwood Residential is seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. As a key member of our community team, you will be responsible for delivering exceptional customer service and ensuring a seamless resident experience.

Key Responsibilities:

  • Provide prompt and courteous responses to resident inquiries via phone, email, and text
  • Ensure apartments are ready to show daily and for upcoming move-ins
  • Walk buildings, amenities, and vacant apartment homes to ensure quality meets Cottonwood Standards
  • Understand pricing and information about all available apartment homes and answer questions to prospective renters
  • Assist in planning community events and social media marketing
  • Maintain community-related communications and vendor relationships

What We Offer:

  • Competitive base pay and quarterly bonus structure
  • Full health, vision, dental, life, and disability benefits
  • Generous 401k and HSA company match
  • Paid time off - 120 hours to start
  • 9 paid holidays

Cottonwood Residential is committed to delivering an exceptional customer experience and is seeking a team member who shares our passion for providing outstanding service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.