Sales and Merchandising Director

1 week ago


Buford, Georgia, United States Carter'sOshKosh Full time
About Carter's/OshKosh

Carter's/OshKosh is the largest branded marketer in North America of apparel exclusively for babies and young children. Our company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

Job Overview

We are seeking a Part-Time Sales Manager to join our team. As a Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey.

Key Responsibilities
  1. Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  2. Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  3. Maintain a genuine customer focus on the sales floor
  4. Foster a positive, safe, and inclusive environment for employees and customers
  5. Consistently model service standards and omni-channel experience while coaching others to success
  6. Lead and execute an assigned business focus area through planning and detailed follow through
  7. Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  8. Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  9. Build customer loyalty through Company sponsored programs, including credit
  10. Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
  11. Recognize exceptional performance through positive reinforcement and appreciation
  12. Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma or GED
  • You can:
      Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
      Stand or walk for extended periods of time; climb up and down a ladder
      Provide availability that may include days, nights, weekends, and holidays as scheduled

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