Customer Service Representative

2 weeks ago


San Diego, California, United States Hyundai Translead Full time
About Hyundai Translead

We are a leading manufacturer of dry and refrigerated van trailers, flatbeds, chassis, and dollies in North America. Our goal is to provide our customers with continuous improvement and innovative trailer solutions.

Job Summary

We are seeking a highly skilled Customer Service Associate to support our Aftermarket team. The ideal candidate will provide exceptional customer service to Hyundai Translead dealers and distributors, resolving issues promptly and efficiently.

Key Responsibilities
  • Process sales orders, purchase orders, and update delivery status to team and customers
  • Resolve issues to fulfill orders promptly
  • Facilitate pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
  • Communicate with the outsourcing department to track all fabricated and purchased components
  • Escalate issues or missed deadline time to management to achieve committed delivery date
  • Process and maintain records of all freight bills on all shipments
  • Create and process credit and debit memos for special sales, claims, and returns
  • Process and manage any customer claims (damaged, lost, wrong, or missing parts)
  • Update and archive Sales Orders upon payment confirmation received from Accounting Department
  • Follow up with customers on all outstanding Account Receivables and late payments
  • Answer inbound phone calls from customers promptly and politely
  • Receive and respond to customer requests using email and phone calls
  • Aid customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies
  • Provide part cross-reference information to customers
  • Exceed customers expectations by demonstrating the highest level of customer service
  • Follow up with internal or external parties to provide prompt solutions for customers
  • Effectively diffuse high-tension situations with customers
  • Communicate any urgent customer service issues to management
  • Continuously improve processes to become more efficient
  • Perform to exceed department and company goals
  • Execute any other duties assigned by management
Requirements
  • High school diploma or GED
  • Ability to learn about the heavy duty trailer industry
  • Previous experience using Excel (basic data entry, will train to perform v-lookup)
Benefits
  • 401(K) matching
  • Paid vacation and holidays
  • 100% premium paid health, dental, vision, life, ADD, LTD, STD insurance benefits
  • Voluntary benefits: pet insurance, flexible spending account, supplemental life insurance
  • Hyundai vehicles lease/purchase discount program
  • Daily lunch benefit
Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hyundai Translead is an EEO/AA/Disability/Vets Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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