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Customer Service Representative

2 months ago


San Diego, California, United States Bill Howe Family of Companies Full time
Customer Service Representative

Join our team at Bill Howe Plumbing, Heating & Air, Restoration & Flood Services as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Responsibilities:
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Follow-up on all pending and recommended work with customers and their technicians
  • Learn the Restoration business and participate in training to develop call-taking skills
  • Take the extra mile to engage customers
Requirements:
  • Minimum 2-3 years of experience as a Customer Service Representative
  • Telemarketing / Call Center / High Volume experience
  • Valid driver's license
Physical Requirements:
  • Must be able to lift, push, pull, and/or move up to 25 pounds
  • Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/descend stairs
Environmental Conditions:
  • Climate-controlled Office setting

Bill Howe Plumbing, Heating & Air, Restoration & Flood is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.