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Senior Case Management Program Coordinator

2 months ago

San Francisco, California, United States Self-Help For The Elderly Full time

Title:
Senior Case Management Program Coordinator

Department:
 Social Services

FLSA Status: Exempt

Reports To: Supervising Care Manager (SCM)

Summary: Responsible for leading the DAS Case Management initiative and delivering case management services to elderly individuals and adults with disabilities.

Key Responsibilities:

  • Collaborate with SCM to manage the Case Management Program and Short-Term Home Care for Older Adults initiative within DAS.
  • Mentor, oversee, and assess the performance of the program's personnel.
  • Deliver case management services to seniors and adults with disabilities, which encompass:
a. Conducting intake assessments;

b. Executing a thorough evaluation of the client's functional and cognitive abilities during home visits;

c. Formulating a care plan based on the evaluation;

d. Executing the care plan by coordinating and arranging necessary services;

e. Monitoring and reviewing the plan to ensure it continues to address the client's needs;

f. Regularly reassessing the client's requirements; and

g. Concluding case management services when suitable.

  • Maintain comprehensive client records and complete all mandatory data collection forms and reports.
  • Engage in evaluation and quality assurance processes to assess the effectiveness of the Social Services programs as needed.
  • Take charge of personal professional development and ongoing education to enhance case management capabilities; contribute to the Manager/Director in formulating the training strategy to fulfill both individual and team training requirements.
  • Participate in case discussions, training sessions, and other necessary meetings.
  • Build networks and conduct outreach to community organizations, other service providers, and families and caregivers; present at community gatherings and other relevant venues to inform the public about the agency's offerings.
  • Execute additional responsibilities as assigned.

Qualifications:

  • Bachelor's degree in health, social work, counseling, psychology, gerontology, or related fields with significant case management experience and some administrative/supervisory experience. A master's degree is highly preferred.
  • Possess the knowledge, skills, and experience necessary to evaluate the client's service needs and to perform essential case management functions.
  • Demonstrate sensitivity to the needs of elderly and disabled adults from diverse ethnic and minority backgrounds.
  • Exhibit excellent communication and interpersonal abilities.
  • Must be organized and capable of managing multiple tasks simultaneously.
  • Ability to work independently as well as collaboratively within a team.
  • Bilingual and bi-literate in English and Chinese.
  • Must be able to travel using public transportation or personal vehicle for job-related duties. If driving, must possess and maintain a valid CA driver license, a satisfactory driving record, and auto insurance coverage as per Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmative Action Employer and we welcome diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law.

We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application or hiring process, please call for special assistance.