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Retail Operations Supervisor

2 months ago

Tampa, Florida, United States Chico's Full time
Join Our Dynamic Team

At Chico's, we are passionate about creating a unique shopping experience that empowers women to feel their best.

POSITION OVERVIEW:

The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a customer-centric and product-driven sales environment. This position emphasizes our core values and guiding principles in all aspects of store management, including overseeing sales activities, safeguarding assets, and managing human resources functions to enhance customer satisfaction and drive profitability.


KEY RESPONSIBILITIES:

  • Performance Management:
    - Analyze sales metrics and key performance indicators to identify business needs; collaborate with the Store Manager to implement effective sales strategies.
    - Set clear expectations for the team and hold them accountable for meeting brand standards and performance goals.
    - Manage payroll and inventory budgets efficiently.
    - Oversee daily operational tasks such as scheduling, inventory audits, and cash handling, ensuring compliance with company policies.
  • Customer Engagement:
    - Model and promote exceptional customer service standards, ensuring a seamless shopping experience across all channels.
    - Utilize various sales techniques to engage customers, providing personalized product recommendations based on their preferences.
    - Address customer inquiries and resolve issues promptly to maintain satisfaction.
  • Team Development:
    - Assist in recruiting, training, and developing a high-performing team.
    - Conduct performance assessments and provide coaching to enhance team skills and productivity.
    - Foster a collaborative and inclusive work environment that encourages team input and innovation.
  • Operational Excellence:
    - Ensure compliance with all relevant laws and loss prevention policies.
    - Maintain visual merchandising standards that reflect the brand's identity.
    - Drive team engagement by recognizing and rewarding outstanding performance.

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • 2+ years of experience in retail management preferred.
  • Must be at least 18 years old.
  • Strong communication skills, both verbal and written.
  • Able to adapt to new technologies and systems.
  • Proven track record in customer service and sales leadership.
  • Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Demonstrated leadership and team-building capabilities.
  • Knowledge of retail operations and administrative processes.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS:

  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent climbing as needed.

We are committed to fostering a diverse and inclusive workplace. Chico's is an equal opportunity employer and welcomes applicants from all backgrounds.