Mining Technology Support Professional
7 days ago
About Micromine
We are a global business growing fast, offering great benefits and opportunities for professional development and progression.
Job Description
- Assist with Micromine Pitram implementations across the Americas and globally when required.
- Provide telephone, email, and face-to-face support for licence holders.
- Conduct training with clients and in-house staff (in-person and online).
- Evaluate and resolve enhancement requests, bugs, and development issues.
- BETA test new versions and products to ensure improved functionality.
- Support the Sales team during technical demonstrations and trade shows.
Requirements
Proven experience within help desk, technical support or technical training positions.
Key skills and qualifications include:
- Tertiary qualification in IT, Mechatronics, Mining Engineering, Geology, or related discipline
- Working knowledge of networking and database technologies (e.g. SQL, Oracle).
- Experience conducting client trainings
- Strong customer relationship building skills and experience
- Ability to travel nationally or internationally (20-25% of the year)
- Previous exposure to the Mining sector desirable
Benefits
We offer a competitive salary range of $70,000 - $80,000 USD per annum, plus health coverage, 401k matching, and hybrid working arrangements.
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