Mining Technology Support Professional

7 days ago


Denver, Colorado, United States Micromine Full time

About Micromine

We are a global business growing fast, offering great benefits and opportunities for professional development and progression.

Job Description

  • Assist with Micromine Pitram implementations across the Americas and globally when required.
  • Provide telephone, email, and face-to-face support for licence holders.
  • Conduct training with clients and in-house staff (in-person and online).
  • Evaluate and resolve enhancement requests, bugs, and development issues.
  • BETA test new versions and products to ensure improved functionality.
  • Support the Sales team during technical demonstrations and trade shows.

Requirements

Proven experience within help desk, technical support or technical training positions.

Key skills and qualifications include:

  • Tertiary qualification in IT, Mechatronics, Mining Engineering, Geology, or related discipline
  • Working knowledge of networking and database technologies (e.g. SQL, Oracle).
  • Experience conducting client trainings
  • Strong customer relationship building skills and experience
  • Ability to travel nationally or internationally (20-25% of the year)
  • Previous exposure to the Mining sector desirable

Benefits

We offer a competitive salary range of $70,000 - $80,000 USD per annum, plus health coverage, 401k matching, and hybrid working arrangements.



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