Senior Automotive Service Coordinator

6 days ago

WinstonSalem, North Carolina, United States North Point Chrysler Jeep Dodge Ram Full time
About the Role

We are seeking an Experienced Service Advisor to join our team at North Point Chrysler Jeep Dodge Ram, a reputable and customer-centric car dealership.

This is an exciting opportunity for a skilled professional to play a pivotal role in ensuring customer satisfaction by delivering high-quality service and maintaining our commitment to excellence.

Key Responsibilities
  • Greet customers and promptly assess their service needs, providing detailed information on vehicle maintenance and repair options.
  • Schedule appointments and maintain a well-organized service schedule to ensure efficient and timely completion of repairs or maintenance.
  • Ensure accurate documentation of customer information, vehicle concerns, and service requests, communicating effectively with the service technicians as needed.
  • Provide cost estimates and inform customers of potential service options, keeping them informed about the status of their vehicle service.
  • Address customer inquiries, concerns, and complaints with professionalism and resolution, recognizing the impact of positive surveys on our reputation.
  • Promote and upsell additional services and maintenance packages when appropriate, aiming for customer satisfaction and positive feedback.
Requirements
  • Proven experience as a Service Advisor in an automotive dealership setting (minimum [X] years).
  • Strong knowledge of automotive repair and maintenance processes.
  • Excellent customer service and communication skills.
  • Proficient with automotive service management software.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits
  • A competitive commission structure starting at $50k annually.
  • Comprehensive health, dental, and vision insurance plans.
  • A 401(k) retirement plan with employer matching.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • Employee discounts on vehicle purchases and service.
  • A friendly and collaborative work environment that values diversity and inclusion.

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