Overnight Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Overnight Closer to join our team at Planet Fitness - PF Baseline Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Job SummaryThe Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service. This includes greeting members, prospective members, and guests, handling front desk activities, facilitating updates to member accounts, and responding to member questions and concerns.
Key Responsibilities- Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience.
- Front Desk Activities: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Updates: Facilitate updates to member accounts, ensuring accurate and timely information.
- Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Shift Closure: Close shift for that business day, creating a bank deposit for the next day.
- Customer Service Background: Preferred experience in customer service.
- Basic Computer Proficiency: Basic computer skills required.
- Fitness and Health: Passion for fitness and health.
- Attitude and Punctuality: Upbeat and positive attitude, with punctuality and reliability a must.
- Communication Skills: Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
- Problem-Solving: Strong listener with the ability to empathize and problem solve.
- Diplomacy: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Education: High School diploma/GED equivalent required.
- Age: Must be 18 years of age or older.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Work Schedule: Ability to work 3rd shift (overnights).
- Lifting: Must be able to occasionally lift up to 50 lbs.
- Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program: Opportunities for recognition and reward.
- Advancement Opportunities: Opportunities for career growth and advancement.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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