Customer Service Representative
19 hours ago
Creative Perspectives Management is seeking a highly motivated and goal-driven individual to join our team as an Entry Level Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complaints and questions, and assisting in the order and sign-up process.
Key Responsibilities:
- Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
- Qualify and build rapport with potential new customers to establish open lines of communication and trust
- Maintain a positive and empathetic demeanor towards customers at all times
- Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
- Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
- Keep accurate records of orders, escalation requests, comments, and complaints and file accordingly
- Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members
Requirements:
- At least 1-2 years of experience in a customer service, sales, or client-facing position
- Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
- Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
- Positive attitude with a confident demeanor
- Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests
- Driven by performance and always looking to improve continuously
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