Practice Assistant
4 weeks ago
We are seeking a highly organized and detail-oriented Practice Assistant to join our team at Mount Kisco Multi-Specialty, part of Optum. The successful candidate will be responsible for supporting the front office team in delivering exceptional patient care and ensuring a smooth day-to-day operation.
Key Responsibilities- Greet patients, family members, and guests with a friendly smile and provide a positive first impression of our practice.
- Obtain accurate and updated patient information, including name, address, and insurance details.
- Perform insurance verification and check-in/check-out patients efficiently.
- Answer incoming and outgoing telephone calls promptly and courteously.
- Perform referral documentation and follow-up services for patients in a timely and courteous manner.
- Work cohesively with fellow employees to achieve specific team goals and maintain a high level of customer satisfaction.
- Keep abreast of current medical requirements and maintain patient confidentiality and adhere to HIPAA and OSHA regulations.
- Provide effective communication to patient/family team members and other healthcare professionals.
- Comply with administrative policies to ensure quality of care.
- Perform other duties as assigned.
- High School Diploma/GED (or higher)
- 1+ years of customer service or healthcare-related experience
- Intermediate computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- Ability to work Monday through Friday, 8:30 am to 5:30 pm EST
- Ability to travel 10% of the time if needed to cover other offices
- Experience working with an electronic health record
- Knowledge of medical terms
- 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
At UnitedHealth Group, we offer a comprehensive benefits package, including competitive base pay, paid time off, medical plan options, dental, vision, life, and AD&D insurance, short-term and long-term disability coverage, a 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.
We are an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression, marital status, genetic information, or any other characteristic protected by law.
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