Computer Systems Technician

4 days ago

Minneapolis, Minnesota, United States Teal Full time
Job Title: Computer Prep Technician

Reports To: Manager, Service

FLSA Status: Non-Exempt

Job Overview:

The Computer Prep Technician plays a crucial role in the Professional Services Team, ensuring the smooth and efficient preparation of computer systems for our clients. Responsibilities include configuring, testing, and deploying hardware and software to meet client needs, as well as diagnosing and resolving technical issues to maintain optimal system performance.

Key Responsibilities:

  • Configure laptops, desktops, and workstations for multiple users and clients.
  • Provide timely workstation builds in a professional and helpful manner.
  • Participate in Help Desk coverage and other roles as needed.
  • Assemble, configure, and test computer systems, including desktops, laptops, and servers, based on client specifications and requirements.
  • Install and update operating systems, drivers, and essential software applications.
  • Implement security measures, including antivirus and firewall software, to ensure the protection of client systems.
  • Diagnose and resolve hardware and software issues on client systems promptly and efficiently.
  • Provide technical support to end-users, both remotely and on-site, to resolve technical problems and address system malfunctions.
  • Conduct thorough testing of computer systems to ensure they meet established quality standards and perform optimally.
  • Validate compatibility and functionality of hardware and software components.
  • Maintain accurate records of hardware and software inventory.
  • Coordinate with procurement teams to order new equipment and ensure sufficient stock levels.
  • Create detailed documentation of system configurations, troubleshooting steps, and issue resolutions for internal reference and knowledge sharing.
  • Collaborate with the service desk and support teams to address client inquiries and provide technical assistance as needed.
  • Assist in remote and on-site client support visits when required.
  • Stay up-to-date with the latest technology trends and advancements in computer hardware and software.
  • Suggest and implement improvements and upgrades to enhance system performance and efficiency.
  • Follow company policies and procedures for data security, confidentiality, and client service delivery.

Additional Responsibilities:

  • Support and adhere to our company's core values.
  • Maintain a professional appearance and conduct at all times.
  • Adheres to company work practices.
  • Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
  • Documents work processes as required.
  • Performs other duties as assigned.

Qualifications:

  • Proven experience as a Computer Prep Technician or similar role.
  • Strong knowledge of computer hardware components, operating systems, and software applications.
  • Familiarity with standard networking concepts and protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Strong attention to detail and ability to work with precision.
  • Effective communication and interpersonal skills for client interactions.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
  • Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • Resourceful - the ability to figure things out.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Punctual, dependable, goal-oriented, and able to receive constructive coaching.
  • Adherence to privacy regulations and privacy considerations for clients.
  • Adherence to all policies and procedures, including, but not limited to, standards for safety, attendance, punctuality, and personal appearance.

Physical Requirements:

  • Adequate hearing to perform job duties in person and over the telephone.
  • Must be able to communicate clearly with clients in person and over the telephone.
  • Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Requires occasional lifting and carrying items weighing up to 40 pounds unassisted.
  • Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted regularly throughout a regular work shift.

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