IT Helpdesk Support Specialist

3 weeks ago


San Luis Obispo, California, United States Trust Automation Full time

The IT Helpdesk Technician role at Trust Automation is a crucial position that requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach to resolving IT-related issues.

Job Description

We are seeking an experienced IT professional to provide technical support and assistance via phone, email, in-person, or remote access for a wide range of computer systems, hardware, and software. The ideal candidate will possess a solid understanding of computers, networks, and software, as well as experience supporting Windows and MacOS devices.

Duties and Responsibilities
  • Provide first-line technical support for hardware, software, and network issues via phone, email, chat, and in-person.
  • Diagnose and resolve complex technical problems for end-users in a timely manner.
  • Prioritize and escalate tickets to appropriate IT teams when necessary.
  • Respond to and manage service desk tickets in accordance with established SLA guidelines.
  • Set up and configure new workstations, including hardware deployment and software installation.
  • Repair or replace equipment as needed, ensuring minimal downtime for users.
  • Maintain an accurate inventory of IT assets and manage equipment lifecycle.
  • Conduct IT training for new hires and existing staff as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or similar degree. Or Associate's degree plus two years of technical support experience, or three plus years technical support experience.
  • 1-2 years of experience supporting Windows and MacOS devices.
  • Excellent customer first mentality.
  • Excellent organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Experience working in a regulated environment (e.g., CMMC, SOC II, HIPAA, SOX).
Salary

This position comes with a competitive salary ranging from $27.37 to $31.00 hourly.



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