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Banquet Server

1 month ago

Charlotte, North Carolina, United States White Lodging Full time
Banquet Server Job Description

Job Summary:

This is a highly visible and key role responsible for the successful set-up, service, and tear down of all Banquet events to include coffee breaks, 3-meal dining, and bar operations. The Banquet Server will assist the Banquet Captain in the successful ownership and operational execution of Banquet Functions and duties.

Responsibilities:

  • Meets and exceeds customer expectations.
  • Communicates effectively with customers, co-workers, and supervisors.
  • Attends work on time as scheduled and adheres to attendance policy.
  • Provides the highest quality of service at all times to guests.
  • Knows the menu for each function served and is able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
  • Keeps station neat and clean during service.
  • Serves food, coffee, water, and other beverages to customers, refills beverages as needed.
  • Receives customer order for any food or beverage that varies from the set menu.
  • Refers complaints on food to service to the Banquet Manager.
  • Performs all opening and closing side duties assigned.
  • Cleans function room and back of house areas during and after banquet functions.
  • Assists the Captain in breaking down buffet or other special food service tables and equipment.
  • Sets up, serves, and breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
  • Assists Captain in setting up buffet and other special food services tables/stations.
  • Greets and serves guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
  • Follows all guest check and money-handling procedures when serving a la carte and beverage orders.

Requirements:

  • Minimum of 19 years of age to serve alcoholic beverages.
  • Knowledge of various food-service styles (plated, buffet, French, Russian, Table-Side, Butler Service).
  • Ability to satisfactorily communicate in English with Guests, Management, Staff, and co-workers to their understanding.
  • Ability to provide legible, written communication.
  • Ability to compute basic mathematical calculations.
  • Knowledge of effective office organizational practices.
  • Ability to maintain strict confidentiality.
  • Previous banquet experience, preferably in a four-diamond property.

Benefits:

  • Medical, Dental, and Vision.
  • Life Insurance.
  • Employee Assistance Program (EAP).
  • 401(k).
  • Vacation and Paid Time Off (PTO).
  • Tuition Reimbursement.
  • Complimentary and Discounted Rooms.