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Banquet Server/Setup

3 months ago

Charlotte, North Carolina, United States Naman Hotels Full time
Banquet Server/Setup Job Description

We are seeking a highly skilled and experienced Banquet Server/Setup to join our team at the Hilton Garden Inn Waverly Charlotte. As a Banquet Server/Setup, you will be responsible for providing exceptional service to our guests and ensuring that every event is a success.

Key Responsibilities:
  • Review and understand Banquet Event Orders (BEOs) or Event Plans to ensure banquet rooms are set according to customer requests.
  • Execute specifications listed on the Banquet Event Orders with precision and attention to detail.
  • Attend pre-shift meetings to ensure events flow smoothly and communicate with the Banquet Captain regarding any special needs.
  • Assist in ensuring that each event is on time and as per the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in the Banquet Event Order.
  • Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.
  • Greet all guests warmly and have a good understanding of products and services to communicate effectively with guests.
  • Deliver and serve welcome drinks, food, meals, condiments, and accompaniments.
  • Properly open and pour wine at the table side and have good knowledge of Banquet Beverage Control and service.
  • Take beverage orders and collect payments where specified.
  • Prepare tables, action stations, buffets, service carts, dessert tables/carts, and cordial carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
  • Ensure guest satisfaction throughout the meal service.
  • Respond to guest requests in a friendly, timely, and efficient manner.
  • Respond to and try to fulfill any special banquet event arrangements.
  • Ensure each course is cleared and tables are properly crumbed.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Ensure proper use, storage of all meeting room equipment.
  • Ensure there is proper backup in the event that any equipment is not properly functioning.
  • Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
  • Pass any information that is needed to the next staff member on duty.
  • Communicate any areas of need, problems, and concerns from guests to the Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections.
  • Assist others with side work including, but not limited to, cleaning, stocking, folding silverware, etc.
  • Ensure that meeting rooms are re-set for the next event.
  • Adhere to grooming and appearance standards consistently.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
Requirements:
  • Warmth and graciousness with the ability to function in a busy environment.
  • Create stellar guest experiences and flexible availability to work on nights and weekends.