Logistics Account Manager

2 days ago

Phoenix, Arizona, United States Knight Transportation Full time
Job Title: Logistics Account Manager

At Knight Transportation, we are seeking a highly motivated and results-driven Logistics Account Manager to join our team. As a Logistics Account Manager, you will be responsible for generating and converting leads, delivering rapid and profitable growth, and leveraging and improving KNX resources, relationships, and market position.

Key Responsibilities:
  • Generate and convert leads and deliver rapid and profitable growth, while leveraging and improving KNX resources, relationships, and market position.
  • Identify opportunities to maximize revenue by collaborating with other lines of business to deliver best transit solution to customer (LH, IM or Logistics).
  • Solicit freight from customers and prospects to drive rapid and sustainable growth.
  • Monitor, bid and handle awarded freight by working with designated department personnel.
  • Review contracts with existing customers and identify opportunities to solicit additional revenue.
  • Serve as an extension of sales to increase customer business and opportunities by brokering to outside service providers.
  • Provide quotes to customers for potential new lanes of business.
  • Maintain focus on key performance indicators, reports, metrics and methods for ongoing measurement of customer performance and departmental success.
  • Monitor Logistics Email Box and marketing campaigns to ensure timely lead follow-up and best-in-class customer service.
  • Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues. Research and code all applicable service failures.
  • Maintain current reporting, contact information and key account notes through appropriate websites or other CRM tool(s).
  • Achieve outbound calls frequency objectives.
  • Anticipate and facilitate problem resolution on all shipment issues to meet or exceed total satisfaction of customers and service providers.
  • Assist designated department personnel with collection issues upon request.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
  • Proactively work to assist others in achieving the organization's objectives.
Qualifications:
  • Previous sales experience required.
  • Transportation industry and/or 3PL knowledge preferred.
  • Bachelor's in business or related field or equivalent combination of education and/or experience required.
  • Must be results oriented.
  • Must possess exemplary telephone skills.
  • Must be able to work in a fast-paced environment.
  • Must possess a strong sense of urgency and purpose.
  • Must be able to collaborate with others on team and across business functions.
  • Must be able to adapt to ever changing situations.
  • Must be proficient with MS Office Suite tools.
What We Offer:
  • Competitive starting salary commensurate with experience and geographic location.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package which includes:
    • 401(K)
    • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
    • Paid Time Off
    • Employee Stock Purchase Plan

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