Head of Resident Services

2 weeks ago

Vallejo, California, United States Front Porch Communities and Services Full time
Job Summary

The Resident Services Coordinator is a vital role at Front Porch Communities and Services, responsible for ensuring the success of our residents. This position requires a proactive approach to linking residents with supportive services and community resources.

Key Responsibilities
  • Assess and identify resident needs, developing and implementing individual healthy aging plans.
  • Provide non-clinical case management and referral services to all resident sites.
  • Collaborate with hospitals and nursing homes to ensure seamless care.
  • Conduct initial resident assessments within 30 days of move-in and submit weekly reports.
  • Educate residents on wellness programs, including service availability and benefits.
  • Produce weekly reports and timely submit to Housing Administrator, immediate supervisor, and contractor's request.
  • Conduct outreach and engagement, monitoring services periodically and performing home visits as needed.
  • Work closely with Activities Coordinator to develop activities within and outside the site.
  • Establish volunteer support programs and maintain relationships with residents and their families.
  • Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes.
  • Attend staff meetings and Resident Services Coordinator on-going training and/or conference.
Requirements
  • Bachelor's degree in Social Work, Sociology, Psychology, Gerontology, or related field.
  • Experience building relationships and partnerships with local service providers, community institutions, and government agencies.
  • Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds.
  • Basic computer proficiency, including ability to maintain data in an electronic database, communicate via email, use internet, and operate word processing software.
Work Environment

This role is primarily conducted in an office environment where noise and temperature variations are minimal. The work environment is casual business attire, and the ability to drive 30% of the time to residents' apartments throughout the region is required.

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