Director of Impact and Learning

1 day ago

Santa Clara, California, United States LifeMoves Full time
About LifeMoves

LifeMoves is a leading provider of shelter and supportive services for homeless individuals and families in Silicon Valley and the San Francisco Peninsula. Our mission is to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency.

About the Role

We are seeking an experienced data leader to join our Impact and Learning team. As Director of Impact and Learning, you will be responsible for designing, collecting, analyzing, and sharing information to improve program effectiveness and efficiency. You will work closely with our Program teams to set, collect, analyze, and report on key indicators of performance.

Responsibilities
  • Implement and deliver against LifeMoves's annual learning agenda.
  • Provide exceptional guidance, leadership, and support to the Impact and Learning data analysis team.
  • Maintain and refine a robust reporting system that encompasses data collection, analysis, and varying reporting mechanisms for direct service staff, management, leadership, and the Board of Directors.
  • Collaborate effectively as a trusted partner with Program teams to set, collect, analyze, and report on key indicators of performance.
  • Partner with the Grants, Contracts, and Compliance team to define agency-wide metrics and definitions, guide on data analysis and data use best practices, advise on contractual metrics, and problem-solve around shared data questions.
  • Strengthen data literacy, data culture, and learning practices to improve LifeMoves's programs.
  • Lead efforts to document, standardize, and disseminate data definitions and practices within LifeMoves.
  • Share and facilitate discussions around program results at least monthly with Program leaders.
  • Summarize year-to-date and/or annual program results in annual reports, Board reports, data banks, and other ad hoc projects.
  • Collaborate with Impact and Learning's Salesforce team to develop and maintain LifeMoves's client information system and other data systems to capture, analyze, and report on program performance.
  • Promote the professional development and growth of the Impact and Learning team.
  • Collaborate with external research partners to answer critical questions about LifeMoves's impact.
What You'll Bring
  • At least 6 years of progressive data leadership experience in the housing, homelessness, and/or social services fields, including at least 3 years managing a team or leading project teams.
  • Strong knowledge and understanding of homeless services and housing programs and their associated data, including best practices and current trends in the field.
  • Significant experience with quantitative analysis and tools (STATA, SPSS, R, Excel, etc.) and experience using multiple tools to visualize quantitative data (e.g., Excel, R, Tableau).
  • Significant experience with qualitative analysis, with an ability to coach Data Analysts in using research-based qualitative data collection and analysis methods.
  • Significant experience with Salesforce, ECM, ETO, Apricot, or other databases, including experience prioritizing database development tweaks in support of improved data collection and use.
  • Ability to process large amounts of complex information and draw and present relevant conclusions to a variety of internal and external audiences.
  • Ability to delegate, track, and project manage multiple high-profile projects simultaneously, working to deliver consistently high-quality work on time and through competing priorities.
  • Excellent leadership skills with the ability to effectively manage, coach, and inspire a diverse team of professionals at various career phases.
  • Familiarity with government funding sources and grant management.
  • Commitment to the mission and values of LifeMoves and a passion for serving unhoused individuals and families in the Bay Area.
  • Master's degree in a related field (e.g., public administration, public health, nonprofit management, statistics, biostatistics) is highly preferred, but not required.
  • Experience with data on homelessness and using Homeless Management Information Systems (HMIS) is highly preferred, but not required.
What We Offer

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at https://www.lifemoves.org/

LifeMoves is an Equal Opportunity Employer (EOE)

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