Assembly and Service Operations Manager

4 days ago


Reston, Virginia, United States V20 Recruiting & Consulting Full time

Assembly and Service Operations Manager

Our client is a leading Powersports company that has recently entered the market with a bold vision and a clear strategy for success. With a strong presence in the industry, they are now focused on expanding their dealership network across the country and providing high-quality vehicles. As they continue to grow, our client plans to broaden their offerings and expand on their capabilities, creating opportunities for growth within the organization.

The Opportunity

This is a great opportunity for a seasoned Powersports Service leader to take on a pivotal role in the operation of a dynamic and rapidly growing LSV/Golf Cart importer, assembler, and distributor. As the Service & Production Manager, you'll have the chance to shape and enhance production operations across multiple facilities, while also applying your knowledge, skills, and technical expertise to the assembly operations, and supporting the rapidly growing dealership network through aftersales support.

Responsibilities

  • Manage the day-to-day assembly operations across multiple facilities to ensure that production and quality standards are being met or exceeded.
  • Serve as the go-to expert for troubleshooting and rectifying electrical and mechanical issues with carts/vehicles uncovered during the assembly process or identified during the final inspection.
  • Consistently monitor and maintain an adequate parts stock, implementing processes and procedures to streamline Parts operations.
  • Develop and implement a dealership training program and serve as a resource for the dealer network pertaining to troubleshooting and service capabilities.
  • Streamline processes and procedures in the production environment, with the goal of enhancing efficiency and product quality.
  • Work closely with QC teams, and provide guidance to them, implementing in-house training and a PDI checklist.
  • Lead, coach, and motivate production and service personnel, fostering a culture of continuous improvement and technical excellence.
  • Travel as needed to facilities and dealer locations to oversee operations and provide technical support and training.

Requirements

  • Minimum of 4 years of experience in Service Management or as a Lead Technician/Shop Foreman in a high-volume shop or service operation, preferably in the retail setting.
  • Strong mechanical and electrical troubleshooting skills, with experience with LSVs, PTVs, golf carts, side-by-sides, and dump carts.
  • Ability to manage people, develop teams, and improve operational processes.
  • Demonstrated experience in creating and implementing training programs, particularly for technical service teams.
  • Ability to meet or exceed production and quality standards and improve all aspects of inventory management pertaining to Parts.
  • Strong background in developing and implementing processes and procedures related to enhancing production efficiency and ensuring product quality prior to transit and arriving to the consumer.
  • Reside in the Southeastern US, ideally in the Tampa, Florida or neighboring area, and be willing to travel regularly to different facilities and dealer locations.
  • Deep understanding of the Powersports industry, ideally with a particular emphasis on service and production within an LSV, SxS, or golf cart assembly/service operation.


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