National Accounts Audit Specialist

2 weeks ago

Carrollton, Texas, United States DuraServ Corp Full time
Job Title: National Accounts Audit Specialist

At DuraServ Corp, we are seeking a highly skilled National Accounts Audit Specialist to join our team. As a key member of our financial services team, you will be responsible for ensuring the accuracy and completeness of work orders before they are processed for billing and payment.

Key Responsibilities:

  1. Audit Process Execution: Conduct thorough audits of completed work orders to ensure all documentation, including invoices, service records, and supporting documents, meet customer billing requirements and company standards.
  2. SLA Compliance: Verify strict adherence to customer billing requirements as outlined in the Service Level Agreement (SLA) for each national account. This may include reviewing and confirming completion photos, signed service tickets, technician clock-in/out records, and vendor purchase order receipts.
  3. Timely Audits: Prioritize and perform audits promptly once work orders are deemed complete, ensuring that billing processes remain on schedule.
  4. Issue Identification: Identify and document any discrepancies or issues identified during the audit process, escalating them to the National Accounts Audit Manager for resolution as needed.
  5. Quality Assurance: Uphold a high standard of quality and accuracy in audit processes, ensuring that all work orders audited are error-free and meet customer expectations.
  6. Reporting: Assist in generating reports and metrics related to audit performance, providing valuable insights into audit outcomes and areas for improvement.
  7. Process Enhancement: Collaborate with the National Accounts Audit Manager and cross-functional teams to identify opportunities for process improvement within the audit and billing processes.
  8. Customer Interaction: Maintain professional communication with national account customers to address billing inquiries and provide any necessary clarification on billing practices.

Requirements:

  • Bachelor's degree in Business Administration, Finance, or a related field preferred (or relevant experience may substitute for a degree).
  • 3+ years of administrative experience preferred.
  • Strong attention to detail and a commitment to ensuring accuracy in audit processes.
  • Excellent organizational and time management skills.
  • Effective analytical and problem-solving abilities.
  • Strong communication and interpersonal skills, with the ability to collaborate with team members and stakeholders.
  • Familiarity with audit processes and billing requirements is a plus.
  • Familiarity with Service Level Agreements (SLAs) and customer billing requirements is a plus.

Work Environment and Physical Demands:

  • In office environment
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Benefits:

  • We offer a full benefits package including healthcare, employee assistance program(s), vision, and dental coverage. Life insurance, short and long-term disability insurance along with ancillary voluntary insurance programs are available.
  • We offer financial well-being through a 401k Plan with a company match along with vendor partnership discount programs through LifeMart.
  • Other benefits include an employer disaster relief fund and tuition reimbursement.
  • Based on performance and desire, we provide professional development and a progressive career pathing.

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