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Epic Ambulatory Systems Specialist

2 months ago

Fresno, California, United States Houston Methodist Full time

Job Summary:

Houston Methodist seeks a highly skilled Senior Applications Analyst to join our team. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications. Your expertise will be utilized to assist, train, and support customers and junior analysts with the operation and administration of systems.

Key Responsibilities:

  • Assist and train customers and junior analysts on system operation and administration.
  • Provide expert-level support and configuration of assigned applications.
  • Work with customers at all levels to enhance their understanding of available tools and improve operational efficiencies.
  • Proactively manage and troubleshoot issues within related IT teams and manage change.
  • Provide high-level administration of applications and ensure quality delivery of application availability.
  • Ensure services provided contribute to the successful accomplishment of the department's mission.
  • Make recommendations regarding budget projections and project management.

Requirements:

Education:

  • Bachelor's degree in Information Technology, Business Administration, or related field.
  • Additional four years of experience in lieu of a bachelor's degree or licensed clinical or certified IT professional experience.

Work Experience:

  • Five years of experience in IT or clinical or business workflow required.
  • Experience supporting large-scale clinical, ancillary, or business environments.

Licenses and Certifications:

  • Certification appropriate to assigned application (e.g., Epic).

Knowledge, Skills, and Abilities:

  • Demonstrates skills and competencies necessary to safely perform the assigned job.
  • Sufficient proficiency in speaking, reading, and writing the English language.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers.
  • Expert ability to troubleshoot system problems and engineer expert solutions.
  • Expert technical skills to support multiple applications and projects simultaneously.
  • Strong knowledge of project management methodologies and ability to apply them to large-scale system implementation.
  • Strong knowledge of multidisciplinary clinical or business information systems.
  • Demonstrated leadership skills.
  • Expected to be proactive in all areas of responsibility.