System Engineer

6 days ago

Plano, Texas, United States Optimum Full time
Job Title: Messaging & Collaboration Engineer

About the Role

We are seeking a highly skilled Messaging & Collaboration Engineer to join our team at Optimum. As a key member of our IT infrastructure team, you will be responsible for designing, implementing, and maintaining our Microsoft O/M365, Azure, and Windows-based systems.

Key Responsibilities

  • Design and implement email system security, hygiene, SPAM control, and geofencing solutions.
  • Manage and maintain the Microsoft O/M365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Ensure the availability, performance, and security of messaging and collaboration systems.
  • Collaborate with cross-functional teams to integrate messaging and collaboration services with other IT systems and applications.
  • Monitor and troubleshoot issues with end users, providing timely resolution and support.
  • Perform root cause analysis, document, and report on system configurations, processes, and procedures.
  • Develop techniques and implement the resolution of problems based on prior root cause analysis.
  • Stay current with emerging technologies and best practices in messaging and collaboration and apply this knowledge to enhance Altice's services.
  • Interact with end users to troubleshoot reported problems or to perform required system maintenance activities.
  • Escalate problems to Engineering Leads, management, and/or vendors in a timely fashion.
  • Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.
  • Administer and troubleshoot Exchange 2019 and Exchange Online.
  • Own and administer SPF, DMARC policies.
  • Assist to develop automation routines to replace manual processes and increase efficiency.
  • Leverage CoPilot and other AI systems.

Requirements

  • Associate degree or above in an IT-related field or equivalent work experience.
  • Minimum of 3 years of technical experience with Microsoft Active Directory.
  • Experience with Microsoft O/M365, Microsoft Active Directory, and PKI architecture.
  • Knowledge of Email Tracing & Forensics.
  • Experience in the design and troubleshooting of Entra ID and Azure.
  • Experience in the design of enterprise IT infrastructure.
  • Ability to communicate clearly and concisely to peers, management, and business stakeholders in a written and verbal fashion.
  • Ability to assist with research, analysis, definition, design, documentation, and implementation of creative solutions to achieve business objectives.
  • Demonstrated knowledge of authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions.
  • Strong troubleshooting skills are required in this position.
  • Knowledge and understanding of basic project management concepts.
  • Knowledge of traditional SDLC, Waterfall and Agile project delivery concepts.
  • Knowledge and understanding of general ITIL concepts.
  • Disaster Recovery experience.
  • Working knowledge of network architecture and standards for large enterprise deployments and understanding of security frameworks specific to IT Standards (PCI/SOX/etc.).
  • Attribute and object level knowledge of Active Directory.

About Optimum

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

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