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Selling Demo Representative

2 months ago

Conroe, Texas, United States H-E-B Full time

About the Role

H-E-B is seeking a highly motivated and customer-focused individual to join our team as a Selling Demo Representative. As a key member of our sales team, you will be responsible for selling products through various selling and hospitality events to educate and inform customers of product features and drive customer engagement and sales.

Key Responsibilities

  • Follow the customer service and hospitality model to connect with customers, building a sense of community and driving loyalty
  • Create an atmosphere of celebration by participating in total store events
  • Engage customers with enthusiasm, sharing product knowledge, samples, and savings/value information; find opportunities to surprise and delight customers
  • Provide excellent customer service; answer product-related questions; help customers locate merchandise
  • Review educational materials (story, video, etc.) and experience products prior to each scheduled event
  • Ensure all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
  • Prepare, stage, execute, and close events, including product, equipment, supplies, safety/sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
  • Prepare products for use in demonstrations/samplings
  • Review daily sales reports; understand success metrics

Requirements

  • Minimum age 18 (mandatory)
  • Experience in sales or customer service
  • Experience in product demonstration (preferred)
  • Knowledge of sales or product demonstration (preferred)
  • Strong communication and interpersonal skills
  • Strong customer service skills
  • Ability to communicate all product ingredients and recipe components to inform customers with allergy or dietary concerns
  • Ability to read and interpret documents
  • Ability to manage multiple priorities and shift focus between projects
  • Ability and willingness to work flexible hours
  • A passion for customer service and hospitality

Physical Demands

  • Constantly stand, reach at waist, and grasp
  • Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, and perform fine motor movements
  • Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
  • Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs