Restaurant Booking Coordinator
3 weeks ago
Job Overview: As a Food & Beverage Reservationist at Élephante, you will play a crucial role in managing restaurant bookings and general administration duties within the department. This role requires attention to detail, excellent communication skills, and the ability to work under pressure in a fast-paced environment.
Key Responsibilities:
- Customer Service: Provide exceptional customer service by responding to guest inquiries and resolving issues promptly.
- Booking Management: Manage bookings/reservations, advise and recommend food & beverage choices to guests, handle pre-payment for F&B reservations and special events bookings if needed.
- Reservation System: Create reservations in the reservation system, clearly indicate all notes and preferences of the customer, proceed with table allocation if needed.
- Communication: Confirm and reconfirm bookings, announce overbook when necessary and contacting Manager on duty.
Requirements:
- Education: Degree/Diploma in Hospitality field.
- Experience: Maximum one year experience in a similar role.
- Skills: Fluency in written and spoken English, well-versed with computer programs, familiar with Micros.
Salary Description: $23.00 per hour.
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