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Stay Housed LA Intake Supervisor
1 month ago
We are seeking a highly motivated and experienced Intake Supervisor to join our Client Intake Workgroup at the Legal Aid Foundation of Los Angeles (LAFLA). As a key member of our team, you will be responsible for overseeing the intake process for tenants facing evictions, ensuring timely and accurate data entry, and providing exceptional customer service to our clients.
About the Role:- Supervise a team of receptionists who engage with potential clients and perform housing intake triage over the telephone and in person.
- Oversee the intake process to ensure efficient, client-centered, and trauma-informed assistance.
- Manage and mentor staff to ensure meaningful professional development and compliance with LAFLA's priorities, policies, and procedures.
- Cultivate effective relationships with a broad team that includes management, attorneys, paralegals, support staff, volunteers, and students.
LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. We are committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees.
Requirements:- Minimum three (3) years of management experience required with the ability to motivate and inspire teams remotely and in person.
- Experience performing intake and triage, particularly within a legal setting, is strongly preferred.
- Demonstrated passion for Housing Justice work, and an understanding of tenants' rights is preferred.
- Ability to meet deadlines and perform multiple tasks while maintaining extreme attention to detail in a fast-paced work environment.
- Willingness to work beyond a minimum 7.0-hour workday, including evening and weekend meetings and events, and workweeks over 35 hours when obligations so necessitate.
- Ability to travel to LAFLA's five community offices required.
- Bilingual in English and Spanish strongly preferred.
LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees, including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan.
How to Apply:Please submit a cover letter and resume online to [insert link]. Include 'SHLA Intake Supervisor – Client Intake' in the subject line.
