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Customer Service Representative

2 months ago

Buford, Georgia, United States CarMax Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our retail service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities
  • Meet and greet customers in a friendly and professional manner, conveying a sense of empathy and understanding.
  • Assist customers with their service needs, providing accurate and timely information and support.
  • Interview and document customer concerns, ensuring that all necessary information is captured and recorded.
  • Establish and maintain effective communication with customers, providing regular updates on the status of their vehicle and ensuring that their expectations are met.
  • Consult with customers regarding recommended repairs and services, providing clear and concise explanations of the work required.
  • Review and verify repair orders, ensuring that all labor, parts, and sublet documentation is accurate and complete.
  • Close and invoice repair orders, ensuring that all necessary paperwork is completed and submitted in a timely manner.
Requirements
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Provide exceptional telephone etiquette and active listening skills.
  • Meet or exceed CarMax guidelines for customer satisfaction.
  • Read, interpret, and transcribe data in order to maintain accurate records.
  • Intermediate computer skills, including spreadsheet knowledge.
  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
Working Conditions

This role requires a combination of both office and outdoor environment, with the possibility of working in noisy and/or inclement weather conditions. You will be required to walk or stand for extended periods of time and may be required to work flexible hours, including nights, weekends, and holidays.

CarMax is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We are proud to be a diverse and inclusive workplace and welcome applications from all qualified candidates.