Patient Advocate

6 days ago


Leawood, Kansas, United States Elevance Health Full time
About the Role

We are seeking a highly motivated and empathetic Customer Service Representative to join our team at Elevance Health. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met, and providing a positive experience.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and comprehensive information about our products and services.
  • Collaborate with internal teams to resolve complex issues and escalate concerns as needed.
  • Develop and maintain a deep understanding of our products, services, and policies to effectively address customer questions and concerns.
  • Utilize strong communication and interpersonal skills to build rapport with customers and provide a personalized experience.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Previous customer service experience, preferably in a healthcare setting.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and critical thinking skills to resolve complex issues.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Why Join Us

Elevance Health is a leading healthcare company dedicated to improving lives and communities. We are committed to delivering exceptional service and creating a positive experience for our members. As a member of our team, you will have the opportunity to make a meaningful impact and contribute to our mission.



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