Customer Care Representative I/II

2 weeks ago


Leawood, United States Elevance Health Full time

**Customer Care Representative I, II**

**Location:** Must live within 50 miles of the Topeka or Olathe, KS PulsePoint

**Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health.**

**In this position, you will work remotely from your home for the majority of the time with flexibility to work in the office. There may be times you would go into the office for training, team meetings, or engagement activities.**

Be part of an extraordinary team

Are you looking to Elevate your customer service experience and make a difference?

Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?

**We have new-hire classes ready for you to start. Apply today**

Elevance Health Offers:

+ **Extensive career opportunities**

+ **Competitive pay**

+ Great health, dental vision, and life benefits

+ Ability to get your bachelors degree paid for

+ **Top 20 Fortune 500 Companies on Diversity and Inclusion**

+ 401K match, Paid Time Off, Holiday Pay

+ Gym Reimbursement

+ Quarterly incentive bonus and annual increases plan based on performance.

+ **Certified Great Place to Work**

**Create unforgettable service driven by compassion and purpose.** We have amazing customers and when they need help during their time of need they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patients financial stresses, and more.

Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, such as claims questions, helping find a doctor, and explaining benefits.

**Available Shifts:**

**5 Days /** **8.5 Hour Shifts**

+ Monday - Friday 7:50am - 4:20pm

+ Monday - Friday 8:00am - 4:30pm

+ Monday - Friday 8:15am - 4:45pm

+ Monday - Friday 8:30am - 5:00pm

**4 Days / 9.5 Hour Shifts**

+ 8:00am-5:00pm M-W, F/9:00am-3:00pm Th

+ 8:00am-5:00pm M-Th/9:00am-3:00pm Fri

**Minimum Requirements:**

This position can be filled at Customer Care Representative I or Customer Care Representative II level. The Hiring Manager will determine the level, based on the candidates experience and background.

+ **Customer Care Representative I** - Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.

+ **Customer Care Representative II** Requires a High School Diploma or equivalent and a minimum of 1 year of the companys experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

**Preferred Skills, Capabilities, and Experiences:**

+ A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.

+ A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns.

+ A composed individual able to multi-task, navigate multiple computer applications, and work efficiently while communicating and serving the customer.

+ Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.

+ Flexible and quick learner, willing to adapt to changing customer and business needs.



  • Leawood, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...


  • Leawood, Kansas, United States Ball's Food Stores Full time

    Customer Services Position - Ball's Food StoresOverviewAt Ball's Food Stores, our team members are celebrated for delivering outstanding customer support. In this role, you will be pivotal in ensuring customer contentment by addressing inquiries, resolving issues, and providing assistance in various capacities. Your primary responsibility will be to engage...

  • Customer Service

    2 weeks ago


    Leawood, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Leawood location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path...

  • Customer Service

    2 months ago


    Leawood, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Leawood location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path...

  • Customer Service

    6 days ago


    Leawood, United States Waterway Carwash Full time

    Overview:  Waterway is now hiring Customer Service - Representatives at our Leawood location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...


  • Leawood, Kansas, United States Philadelphia Insurance Companies Full time

    About UsPhiladelphia Insurance Companies is a leading provider of commercial property/casualty and professional liability insurance products for select industries.Job SummaryWe are seeking a highly skilled Customer Service Representative to provide exceptional service and support to our customers and agents.Key ResponsibilitiesDeliver outstanding service...


  • Leawood, United States OTW Full time $46,000 - $52,000

    Job DescriptionJob DescriptionOur Kansas City-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Customer Service Representative role is unmatched. By working with sales...


  • Leawood, Kansas, United States American Multi-Cinema, Inc. Full time

    Service Desk Analyst IPosition OverviewThe AMC Service Desk serves as the primary technical support contact for our theatres. The Service Desk Analyst I role is crucial in assisting theatres to fulfill AMC's mission of delivering an exceptional guest experience. This is achieved through efficient technical support characterized by prompt service, clear...

  • Loan Processor II

    4 days ago


    Leawood, Kansas, United States Truist Full time

    Job SummaryWe are seeking a highly skilled Loan Processor II to join our team at Truist. As a Loan Processor II, you will play a critical role in ensuring the timely and accurate funding of dealer contract packages.Key ResponsibilitiesWork closely with underwriting and sales staff to achieve monthly loan volume objectives.Provide training and supervision to...

  • Patient Care Tech

    3 months ago


    Leawood, United States Encompass Health Full time

    Job DescriptionJob DescriptionMidAmerica Rehabilitation HospitalPatient Care Tech / Rehab Nursing TechExtra attention to detailExceptional outcomesBE THE CONNECTION. Your role as a rehab nursing technician I lets you be the connection between dedication to detail and patient outcomes that exceed expectations. Use your passion for rehabilitation to ensure...

  • Personal Banker II

    2 months ago


    Leawood, United States Southern Bank Full time

    Job DetailsJob Location Leawood Branch - Leawood, KS Position Type Full Time DescriptionPRIMARY PURPOSE OF JOB This position is a branch based sales position with some outside sales expectations, whose primary goal is to acquire, expand and retain customer relationships by proactively meeting with the customer to discover their financial needs and provide...


  • Leawood, United States Miles Finch - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Miles Finch - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Rep

    3 months ago


    Leawood, United States Ascend Learning Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03257 Showing 1 location **Job Details** **Description** Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and...

  • Customer Service Rep

    1 month ago


    Leawood, United States Randstad North America, Inc. Full time

    We are currently hiring for a Customer Service Representative at our client in Overland Park! This position is temp to hire and a Hybrid role with remote work and several days/month in office. Great opportunity to be part of a supportive team! Positi Customer Service, Service, Retail, Staffing, IT


  • Leawood, Kansas, United States KMG Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at KMG Hotels. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGuest...


  • Leawood, United States CrossFirst Bank Full time

    Overview The Consumer Loan Documentation Specialist II documents and processes community banking loans, including consumer residential loans, consumer non-residential and small business loans, ensuring accurate, efficient, timely documentation in accordance with Bank and regulatory requirements. Responsibilities Utilize loan documentation software to prepare...


  • Leawood, United States OTW Full time $48,000 - $58,000

    Job DescriptionJob DescriptionHere at OTW Events, we pride ourselves on being an integral part of the Kansas City area. We take pride in supporting local causes, events, and initiatives and are deeply committed to making a positive impact beyond our office walls.We promote ongoing learning and professional growth, equipping our team with the necessary...


  • Leawood, United States Design Resources Full time

    Job DescriptionJob DescriptionA well established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast paced environment is looking for hardworking and energetic people to join our team!We are seeking the right individual,...


  • Leawood, Kansas, United States CrossFirst Bank Full time

    Job SummaryWe are seeking a highly skilled Consumer Loan Documentation Specialist II to join our team at CrossFirst Bank. As a key member of our Loan Services team, you will be responsible for documenting and processing community banking loans, ensuring accuracy, efficiency, and compliance with Bank and regulatory requirements.Key ResponsibilitiesLoan...


  • Leawood, Kansas, United States CrossFirst Bank Full time

    Job SummaryCrossFirst Bank is seeking a highly skilled Consumer Loan Documentation Specialist II to join our team. As a key member of our loan documentation team, you will be responsible for documenting and processing community banking loans, including consumer residential loans, consumer non-residential, and small business loans.Key ResponsibilitiesLoan...