Guest Services Representative

2 days ago


Durham, North Carolina, United States Platinum Hospitality Group LLC Full time
About the Role: The Hotel Front Desk Staff plays a vital role in creating memorable experiences for our guests at Platinum Hospitality Group LLC. If you have excellent interpersonal skills and enjoy working in a fast-paced environment, we encourage you to apply for this position.

Key Responsibilities:
  • Welcome guests to the hotel and ensure a smooth check-in process.
  • Assist with resolving guest complaints and issues promptly.
  • Collaborate with internal teams to maintain high standards of service.

Requirements and Qualifications:
  • Minimum 1-2 years of experience in customer-facing roles.
  • Ability to work well under pressure and adapt to changing situations.
  • Excellent problem-solving and conflict resolution skills.

Salary Range: $38,000 - $50,000 per year, depending on qualifications.

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