Automotive Service Professional

4 days ago


Little Rock, Arkansas, United States Crain Automotive Team Full time

Company Overview

The Crain Automotive Team is a leading family-owned and operated dealership group in Arkansas, providing exceptional shopping experiences for new and used vehicles, as well as certified auto repair, service, and maintenance for all makes and models.

We are committed to delivering outstanding customer service and fostering a positive work environment. If you're passionate about helping others and want to join a team that values professionalism and integrity, we encourage you to apply.

Job Summary

This role involves serving customers by providing product and service information, resolving technical issues, and ensuring seamless interactions with our clients.

You will be responsible for handling customer inquiries and complaints, troubleshooting and resolving product issues, documenting and updating customer records, and maintaining a knowledge base of our evolving products and services.

Responsibilities:

  • Customer Support: Assist customers with their queries and concerns, provide product information, and resolve technical issues in a timely and professional manner.
  • Troubleshooting: Identify and resolve product issues efficiently, using your technical skills and knowledge of our products.
  • Documentation: Maintain accurate and up-to-date customer records, including interaction history and product information.
  • Knowledge Management: Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date with the latest developments and advancements.

Requirements

To succeed in this role, you should possess excellent communication skills, be able to build rapport with clients, prioritize tasks effectively, and demonstrate a positive and professional demeanor.

Previous experience in customer service, sales, or related fields is highly desirable, but not essential.

Benefits

  • Competitive Salary: $45,000 - $60,000 per annum, depending on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) plan with percentage match, life insurance, and opportunities for career growth and development.
  • Professional Development: Regular training and coaching to enhance your skills and knowledge, ensuring you remain at the forefront of industry developments.

We offer a dynamic work environment, where you can grow professionally and personally, while making a real difference in people's lives. If you're ready to take your career to the next level, we invite you to apply for this exciting opportunity.



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