Medical Practice Assistant

3 weeks ago


Hopewell Junction, New York, United States Classic Westchester Full time
Job Summary

We are seeking a highly organized and customer-focused Medical Practice Assistant to join our team at Classic Westchester. The ideal candidate will have a strong background in customer service and experience working in a medical practice environment.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Verify and update patient account information, ensuring accuracy and compliance with company policies and procedures.
  • Collaborate with the Insurance Verification team to maintain knowledge of insurance plans and ensure accurate information is entered.
  • Follow cash security policies and procedures, maintaining a secure and organized work environment.
  • Maintain a clean and organized work area, as well as the patient waiting room, to ensure a positive patient experience.
  • Develop and maintain knowledge of individual physicians' scheduling requirements and preferences.
  • Uphold a professional image and environment at the front desk, reflecting the company's values and standards.
  • Provide patient support and respond to requests for information in a courteous and timely manner.
  • Demonstrate effective communication strategies, reflecting the needs of all patients, including those from vulnerable populations.
Requirements

We are seeking a high school graduate with a minimum of two years' experience in customer experience, preferably in a medical practice environment. The ideal candidate will possess excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.


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