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Student Assistant
2 months ago
The California State Teacher's Retirement System (CalSTRS) Information Technology (IT) Service Desk Unit is seeking a highly motivated and detail-oriented Student Assistant to join our team. As a Student Assistant, you will play a critical role in providing exceptional customer service and technical support to our stakeholders.
Key Responsibilities- Provide support for customer incidents, changes, and requests through various channels, including email, walk-up, and ticketing systems.
- Perform remote software installations and maintain loaner equipment.
- Conduct daily equipment inventory and process access forms.
- Document efforts, such as creating Knowledge Articles and updating SharePoint.
- Reset passwords and maintain the Service Desk unit's storage areas.
- Process forms and perform other administrative tasks as needed.
- Must be a college student attending classes during the regular term at an accredited college or university on our affiliation list.
- Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
- Must have a declared major that matches the major(s) listed in the job posting.
- Must have basic computer operating system troubleshooting skills (Windows 10, Mac OSX) and basic mobile device support skills (iPhone Operating System, iOS).
- Must have strong customer service skills, be organized, and detail-oriented with a proven reliable work ethic.
- Previous customer service or information technology experience.
- Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority.
Work is performed in an office environment. The ideal candidate will be able to sit for extended periods, frequently stand and walk, and have manual dexterity and hand-eye coordination.
Application InstructionsPlease complete all fields of the employment application, including your educational history and employment history. Upload the required documents, including a cover letter, resume, unofficial transcripts, list of professional references, schedule of availability, and letters of recommendation (if applicable).
