Assistant Manager

4 weeks ago

Fort Worth, Texas, United States Chico's FAS Full time

Job Summary:

The Assistant Manager - Retail Operations will support the Store Manager in promoting a customer-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This role is responsible for managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

Key Responsibilities:

  • Analyze sales reports and KPIs to determine the needs of the business and execute in-store business and sales strategies.
  • Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Control payroll and supply budget.
  • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
  • Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy.
  • Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
  • Administer all operational processes, including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develop a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
  • Train and coach to ensure selling team is fluent in all aspects of product knowledge on line and in store.
  • Train, coach, and assist with locate fulfillment and selling.

Requirements:

  • High School diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training, and team-building skills.
  • Knowledge of administrative aspects of store operations.
  • Able to communicate with customers and staff.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.

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