Senior Operations Director
4 weeks ago
About Us
Arrow Exterminators, a family-owned and operated business since 1964, is a leading pest and termite control company with operations in 12 states. We are committed to protecting everyone's quality of life through our team's passion, training, and dedication.
Job Overview
We are seeking an experienced Branch Manager to oversee all aspects of Service Center operations, including revenue management, sales growth, human resource activities, training, and compliance. This role offers a unique opportunity to lead a team committed to exceptional service quality and drive business growth while upholding our company's mission and values.
Duties and Responsibilities
- Manage branch operations, including appointment scheduling, service ticket organization, and sales team mentoring
- Ensure effective conflict resolution and communication among team members and customers
- Monitor budgets, forecasts, and profit/loss statements to maintain branch health
- Collaborate with regional leadership and corporate support for guidance and resources
Requirements
- Industry experience (preferred)
- Proven track record of managing teams and driving sales growth
- Ability to operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, etc.)
- State regulatory agency required licensing/certification exams (passable)
- Able to work a 40-hour minimum work week, accessible after hours, and possess a current Driver's License
- Meets company driving standards
- High school degree or equivalency, college preferred
- Basic math skills
Benefits
- Competitive salary: $80,000 - $120,000 per year
- Company vehicle
- Generous time off and 11 paid holidays
- 401(k) options with company match
- Medical, dental, and vision insurance
- HSA, telemedicine, cancer, and accident insurance
- Health & wellness suite
- Company-paid short- and long-term disability
- Company-paid life insurance
- Incentive bonuses and reward trips for performance
About You
We value passionate, highly trained team members who share our commitment to quality and customer satisfaction. If you're an experienced manager looking to drive business growth and contribute to our company's continued success, we encourage you to apply. We offer competitive compensation, a robust benefits package, and a family-oriented company culture.
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