Client Assistance Specialist
3 weeks ago
The Customer Support Specialist will be responsible for triaging incoming calls from customers, understanding their needs, and scheduling appropriate services. They will also promote products and services, gather information from customers, and enter detailed information in service tickets.
- Triage incoming calls from customers, understand their needs, and schedule appropriate services.
- Promote products and services, quote accurate pricing when necessary.
- Gather information from customers to ensure accuracy for our technicians.
- Enter detailed information in service tickets to match qualified technicians with customer needs.
Requirements
- High School Diploma required; Associate's or Bachelor's degree in a relevant field preferred.
- 1+ year of experience in customer service or administrative work.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
- Function in a fast-paced environment, prioritize tasks effectively.
- Proficient in technical applications, including Microsoft Office.
About the Role
This role is ideal for those looking to start their career with a reputable organization and advance accordingly.
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